At Stellar Pacific, we want you to be completely satisfied with your purchase. Our refund policy establishes the guidelines for returns and refunds to ensure a smooth experience for our customers.
Items may be eligible for a refund within 30 days of delivery. Products must be in their original condition, unused, and in the original packaging. Certain items may be exempt from returns due to hygiene or safety reasons.
To initiate a refund, please contact our customer service team at admin@stellar-pacific.com with your order number and reason for the return. Our team will review your request and provide return instructions.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and applied to your original payment method.
In certain situations, only partial refunds may be granted, such as items that show signs of use or are not in their original condition.
If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 7 days of receiving your order.
If you have any questions about our refund policy, please contact us.